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Cisco UCCX

CCX

4

, Cisco Unified Contact Center Express (UCCX), . , .

. , ( ), . CCX , .

Cisco Unified CCX Script Editor

IVR UCCX - Cisco Unified CCX Editor. , , . :

Cisco Unified CCX Script Editor

Database. 4 :

  1. DB Get - ;
  2. DB Read - ;
  3. DB Release - ;
  4. DB Write - , Write ;
Database CCX Editor

, Start End. , , . , 4 .

SQL ,

, , DB Read:

CCX Editor DB Read

, :

  • DB Resource Name - . ;
  • Data Source Name - (DSN), UCCX (Cisco Unified CCX Administration Database);
  • Timeout (in sec) - . , , . , 7 . , 0, ;

General Field Selection:

CCX Editor DB Read Field Selection
  • - SQL (), . , SELECT fld1, fld2 from tbl where fld1 = $variable - , , , , (DTMF , );
  • Test () - , ;
  • Number of rows returned - , , Test;
  • Show all fields (select table/view) - , ;

, . DB Get:

CCX Editor DB Get
  • DB Resource Name - ;
  • Data Source Name - ( Cisco Unified CCX Administration);
  • Refresh Database Schema () - , CCX Editor;

Field Selection:

CCX Editor DB Get Field Selection
  • Table/View - , General, ;
  • :
    • Field Name - , ;
    • Data Type - (/ );
    • Local Variable - , ;
  • Add/Modify () - , ( , read only);

, , (TTS) , ( ). , Yandex.SpeechKit Asterisk.

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