4

Call-. , Call- .

  WFM  WFO ?

Call- , . Call- -, , , .

: WFO (WFM).


Workforce optimization (WFO)

(WFO) , , . WFO " , , , , , ". , :

  1. .
  2. .
  3. , .
  4. , , Call-.
  5. , , .
  6. , - ; -.
  7. , , , .
  8. , , .
  9. .
  10. Call-, .

Workforce Management (WFM)

WFM . WFM :

  1. ;
  2. , , ;
  3. call-: , , ;
  4. ;
  5. ;
  6. , ;
  7. .

WFO WFM , , , .


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