Asterisk Telegram -

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- , , , , - , , , , , , - . - (call-center). , , . - (queues) . , Asterisk FreePBX 13.



:

  • (Callers) - ,
  • (Agents) - ,
  • (Static)) , ,
  • (Dynamic) - ,
  • (Ring Strategy) - ,
  • (MoH) - ,
  • (Announcements) - , ( ). , , , : 5/4/3/2

, FreePBX 13. IP-, Applications -> Queues -> Add Queue

  FreePBX13

General Settings,

  FreePBX13

  • Queue Number- . ,
  • Queue Name - .
  • Queue Password - . , -
  • Generate Device Hints-,
  • Call Confirm- , ,
  • Call Confirm Announce - , , , . System Recordings
  • CID Name Prefix - , , . : Tech_sup1: <>
  • Wait Time Prefix - , ,
  • Alert Info- SIP
  • Restrict Dynamic Agents- , dynamic Queue Agents
  • Agent Restrictions -
  • Ring Strategy -
  • Autofill - , ,
  • Skip Busy Agents-
  • Queue Weight- . ,
  • Music on Hold Class - . System Recordings
  • Join Announcement -, ,
  • Call Recording -
  • Mark calls answered elsewhere-
  • Fail Over Destination - , , .

Queue Agents ,

  Queue Agents FreePBX13

Timing&Agent Options , - , , , ,

 Timing&Agent Options FreePBX13

Capacity Options , , ,

  Capacity Options Options FreePBX13

Caller Announcements , : 5/4/3/2 ,

  Caller Announcements FreePBX13

Advanced Options .

  Advanced Options FreePBX13

Reset Queue Stats

  Reset Queue Stats FreePBX13

Other Options - , iSimphony


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