- , , , , - , , , , , , - . - (call-center). , , . - (queues) . , Asterisk FreePBX 13.
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- (Callers) - ,
- (Agents) - ,
- (Static)) , ,
- (Dynamic) - ,
- (Ring Strategy) - ,
- (MoH) - ,
- (Announcements) - , ( ). , , , : 5/4/3/2
, FreePBX 13. IP-, Applications -> Queues -> Add Queue

General Settings,

- Queue Number- . ,
- Queue Name - .
- Queue Password - . , -
- Generate Device Hints-,
- Call Confirm- , ,
- Call Confirm Announce - , , , . System Recordings
- CID Name Prefix - , , . : Tech_sup1: <>
- Wait Time Prefix - , ,
- Alert Info- SIP
- Restrict Dynamic Agents- , dynamic Queue Agents
- Agent Restrictions -
- Ring Strategy -
- Autofill - , ,
- Skip Busy Agents-
- Queue Weight- . ,
- Music on Hold Class - . System Recordings
- Join Announcement -, ,
- Call Recording -
- Mark calls answered elsewhere-
- Fail Over Destination - , , .
Queue Agents ,

Timing&Agent Options , - , , , ,

Capacity Options , , ,

Caller Announcements , : 5/4/3/2 ,

Advanced Options .

Reset Queue Stats

Other Options - , iSimphony