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4

Cisco UCCX . CCX Interactive Voice Response (IVR) Automatic Call Distribution (ACD).

(IVR) , . , IVR . , , Automatic Speech Recognition (ASR), Text to Speech (TTS). Media Resource Control Protocol (MRCP), RFC 4463.

UCCX :

Cisco UCCX

Cisco Unified Contact Center Express , , :

  • - Cisco Unified Communications Manager (CUCM) (). ;
  • CUCM - (End point), MGCP, SIP/SCCP/H.323 ;
  • UCCX - (IVR) ;
  • IVR (CCX script editor) - , , , , ;
  • (Desktop Work Flow Administrator) - ;
  • (Cisco Unified Intelligence Center) - . ;
  • - , UCCX , , TTS ;
  • ASR/TTS - , ;

- Cisco :

Cisco UCCX

Cisco UCCX, , , , . , :

  1. IVR ( );
  2. DTMF;
  3. , , , ;
  4. ( );
  5. Java DataBase Connectivity (JDBC) ;
  6. HTTP ;
  7. e-mail;
  8. VXML ;
  9. CTI ;
  10. XML;
  11. TTS/ASR MRCP;
  12. ;
  13. ;

:

Cisco Unified CCX Standard Cisco Unified CCX Enhanced Cisco Unified CCX Premium
IVR . IVR , JDBC, e-mail, VXML .
DTMF
, ACD .
, , , CTI , , , e-mail , , WFO.
, . , ,
Cisco IM&P
SNMP
MRCP TTS/ASR

Cisco UCCX VMware, , :

  • MCS-78xx (MCS-7815, MCS-7816, MCS-7835, MCS-7845)
  • HP DL
  • IBM X .
  • Unified Computing System (UCS) B C .
  • IOS 15.1 (3) T . 28xx, 29xx, 38xx, 39xx.

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